Average Reviews:
(More customer reviews)I purchased THE BIG EASY® SMOKER, ROASTER & GRILL late last year. I have used this item quite a bit since and it works well and doesn't consume a lot of propane like my full size grill does. I have however had some significant issues with this item that CharBroil did not resolve to my satisfaction. On purchasing this grill I read the instructions fully and assembled the grill. I seasoned the grill with cooking oil as recommended to protect the grill as described. I used the grill several times as an infa-red roaster for some ribs, roasts and such. It worked very well. I then put the grill grate on it and used it as a grill most of the summer. After every time that I cooked with it I allowed time afterwards with the flame on to burn all remaining food or grease off the grill. I recently removed the grill grate and found everything that was underneath to be extremely rusty, to the point of almost falling apart. I was very dismayed in my finding and today called CharBroil to discuss the matter with their customer service. I initially spoke with a customer service representative who was very nice and responsive but when he looked into the warranty coverage found that my grill was only covered for 90 days. What a disappointment! A $200.00 grill one season old that was falling apart due to rust not covered by warranty! I asked to speak with a supervisor and was put through to a supervisor that offered to replace my severely rusted basket, half racks, smoker basket, and inner drum, at a discounted rate of roughly $35. I was told that the parts would have normally been a bit over $100. I placed the order but did convey to the supervisor my disappointment at having to pay anything at all. I also asked that she relay my recommendation to CharBroil that they invest in some higher quality stainless for their products that would not rust as badly. It makes sense to me to produce something like a grill out of superior quality materials that don't have to be meticulously washed and dried after every use. I don't believe that it is not reasonable to ask the consumer to do so after every use to make this product last as it should. I wanted to make sure that anybody else considering this grill be made aware of these issues in advance. I hope that CharBroil also take this advise to better their product.
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